THE DELIVERY

The items available will be prepared and handed over to the carrier as soon as possible (2 to 5 days after validation of your order).
This period is indicative and is not a commitment.
The products remain the property of BEAUTE FEMININE SARL until full payment of the order. The risks of goods are transferred to the customer after delivery.
Our packaging is discreet and without external marks.
The packages are delivered to the address given by the client in the purchase order. It must verify the completeness and compliance information it provides. BEAUTE FEMININE SARL can not be held responsible for any data entry errors and consequences in terms of delay or error of delivery. In this context, all expenses incurred for the return of the command will be entirely borne by the customer.
The goods generally travel by the department Colissimo EXPERT LA POSTE. However BEAUTE FEMININE SARL reserves the right to use any other service or services.
It is the responsibility of the customer to verify its receipt at the package and report immediately to any anomaly La Poste (packages open, damaged or missing items ....). In the absence of a client, THE POST files notice of passage and it belongs to withdraw his package at the post office from his home.
BEAUTE FEMININE SARL can not be held responsible for delays in delivery due to errors or disruptions due to the carriers nor the consequences due to late delivery.

livraison.europe@provocative.fr
livraison.international@provocative.fr

 

DELIVERY CHARGES

Delivery costs are calculated according to the delivery address and weight of articles.
 

RETURNS

All sales are final, no return is possible for questions of error of control or change of mind. The returns will be accepted only in the case of manufacturing defect involving manufacturing.
Our articles under this condition can be returned within 7 days after receipt.
Beyond this period, the return is no longer possible.
Before any return of items, you need to contact our customer service by mail or post only to get our agreement and your NUMBER OF RETURN INDISPENSABLE.
You réexpédiez at your own expense to colissimo recommended with insurance covering the market value of the product or articles in the original packaging enclosing your contact information, customer number and the number returned BEAUTE FEMININE SARL
In all cases, the return takes place at the customer's risk and expense.
Upon receipt of your package and review articles, we'll declare our agreement or our refusal.
Only products will be accepted back in their entirety with labels and SKUs in their original packaging, on the understanding that all must be intact and in perfect condition for resale. Therefore, any product which has been damaged, incomplete, or whose original packaging has been damaged, will not be refunded or exchanged.
In the case of a refusal, BEAUTE FEMININE SARL prevent the client that the articles can not be exchanged because of their status and agreed to await a possible return at the expense of the customer.
In the agreement, BEAUTE FEMININE SARL establish a credit in the amount of the initial order out shipping costs. This credit is valid for 1 year from its issuance, it is usable for a new command over the range proposed by the site www.provocative.fr
The customer may request a refund rather than having, it will then be made by cheque or bank transfer within 30 days of the request. 

reclamation@provocative.fr